Your privacy is extremely important to us. It is our policy to secure your privacy for any information you share or we collect while you use or we operate our web site. Privacy policy of Kingfare.com (hereinafter “we”, “us”, “our” or ourselves”) along with terms of use describes how we use your data across all of our channels, website, apps or authorized sources. We continue to update our privacy policy time to time so you must check the updated versions at the same source to be aware of our latest terms of cookies and privacy policy as it is not possible for us to inform each and every visitor for any material change. We have described in this page about how, what or under what circumstances we collect your confidential information. Also under what reasons or circumstances we may disclose your information to third parties. You may be required to agree to additional terms and conditions along with privacy policy depending on your activities of visiting our website.
KINGFARE SERVICES
We provide services related flights search, discounts, offers, deals which may include further support related services later on. We fetch data from authorised, approved and trusted third party sites to display on our webpages, mobile sites and apps. We do not confirm or can held liable for any third party information displaying on our channel. We do not sell tickets directly on our behalf and we are not travel agents.
WHAT PERSONAL DATA WE COLLECT
We collect different types of data and information starting from your first visit, registration, login till using our services. Following is the part of information which we may collect to fulfil your instructions or for various other operations. This may include the data which you may share directly with Kingfare or we may collect through various other means:
- Name, age, gender, place of birth and date of birth
- Contact information including email, mailing address, post code, mobile or landline number
- Permanent residency or current country of residence
- Passport Number or similar government issued ID whichever is applicable
- Credit or debit card details (except confidential passcode or otherwise)
- Marital status including spouse and dependents legal details
- Legal parents or guardian information
- Website visiting location, language, IP address and/or Browser type
- Messages or post at any public or private forums, complaints, blogs or social media related to but not limited to the scope of Kingfare business
- CCTV footage or other information we collect by various means
- Audio recordings by way of calls, audio messages or otherwise
We may ask you some out of the context details in some special cases where local or international law make us legally bound to do so for example, we may ask your Travel history, special approvals, police clearance report or related information. Also for some special categories we may need your personal choice information related to dietary, meal preferences during flight or hotel booking, health related concerns like pregnancy, serious health condition etc. so we take care for suitable choices according to particular conditions if possible.
We may not able to process your instructions, bookings or provide required services if you choose not to provide us the required information upon request by our authorized members. If you are working on behalf of another person then you must inform the concerned party about our terms and conditions, privacy policy, refund policy including rules and regulations attached with Kingfare.
SUPPLIMENTARY CONTENT
Supplementary contents are mainly user generated contents in various forms where we may request you to post or you may deliberately share the material information by way of text, images, video, audio or otherwise which we may retain with us under our supervision for any long period and with our sole willingness. Supplementary content can be:
- Your reviews, feedbacks or ratings which you may post at our web platforms by way of various media. We reserve the right to retain, remove, add or display any of the reviews without your permissions and without any information to you.
- Security questions and answers are also user upload data which we use to cross check the viability of visitor and to secure you from any fraud or misuse of your account.
- Emails, complaints, suggestions, forums, recorded phone calls, CCTV footages, sms, whatsapp or other messages are the various data we may have to retain with for flawless future service providence or for other important reasons.
- Surveys, poll questions, crowd source data are another collection which we may have for our operations to run within Kingfare.
FOR HOW MUCH TIME YOUR INFORMATION RETAINS WITH US
Your information retains with us for a long period of time and we secure our customer data very carefully and under highly safe measures. We cannot estimate your willingness or assume the duration for how long your information should retain with us so we maintained a policy of not deleting your data from our servers for reasonably long period of time or as required by regulating bodies. However you can easily delete your account with Kingfare if you believe that you no longer need your profile with Kingfare. You can choose options to deregister with us and request to delete your personal data and confidential information which, upon confirmation, we may proceed for the same within 10 working days and inform you through your registered contacts or email ID.
Kingfare does not collect any confidential or sensitive information without your prior permission whether expressed or implied. Your information with us is safe and secure in accordance with our safety measures and standards which is functioning under scripted technology. We use your collected information for the following purposes:
• OPERATE WEBSITE SMOOTHLY
Cookies fetch required data from your computer to run website smoothly and in real time by reusing temporary files from your computer. The collection of data in this operation is on temporary bases and we never use your data for any non-associated purposes other than the obvious reasons.
• PROFILE OR ACCOUNT REGISTRATION
We must need your personal information while you create a new account with us. It is your sole discretion to go forward for creating account by providing required information and Kingfare never forces you to provide personal information.
• LOGIN TO YOUR ACCOUNT OR RESETING PASSWORD
We may need additional information while you login to your profile at few times due to safety measures and to secure you from phishing or otherwise. In case our system detects a surprising location or indifferent behaviour other than your natural way of working, we may ask you some questions related to your personal information (according to your data with us or predefined answers) or we may ask you about OTP sent at your registered mobile number.
• FLIGHTS BOOKING AND OTHER SERVICES
We request your name, address, phone number, age and other details to share with our
authorized third party sites for concerned service related to flights booking, accommodation, transport, cancellation or otherwise.
• PROVIDING OFFERS, DEALS, DISCOUNTS OR PROMOSTIONAL CODES
We provide additional or supplementary services along with our primary booking service by way of promotional codes, deals, prizes, draws, discounts or offers attached or unattached to the reservations you made. Most of the above stated valuables are third party services and we store information to follow up with your chosen items.
• SUPPORT REGARDING SERIVCE OR LODGING COMPLAINTS
Support services by way of live chats, phone calls or email or similar can only be entertained after the knowledge of your ID with us along with supporting proofs if required. Lodging complaints perform in the same manner and criteria where we request your identity and additional information of incident, communication, happening or data related to the concerned matter.
LOCATION AT WHICH WE SAVE YOUR DATA
Your data security is one of our top priorities. We store your data at our secure servers around the world where we maintain our standard data safety measures. We have various data centres depending upon the operations of Kingfare at various locations but we are not liable to reveal exact locations for each and every concerned personnel.
SOCIAL MEDIA INTERACTIVE BUTTONS
We may place social media buttons with or without call to action functionality in many parts of our web sites. Those can be but not limited to Facebook, Linkedin, Twitter, Instagram, Whatsapp, WeChat, QZone, Tumblr, Youtube, Snapchat and/or Pintrest. You may also share our webpage through various media or bookmark web pages through browser functionality or otherwise through different apps. The platforms mentioned above are third party sites and these may log information about your activities on the Internet including this website. We advise you to please review the respective terms of use and privacy policies of these related sites to understand exactly how they may use your information for various purposes.
SHARING INFORMATION TO THIRD PARTY BUSINESSES
We provide various services which you may need starting from your visit to our website till you complete your journey. There are a number of services which our customers require in between their journey and we offer third party services on our website by working as a mediator between the traveller and service provider. Your sensitive information required to be shared with our affiliate or associate entities, airlines (for booking), hotels (for accommodation), cab, bus, taxi, railway or other transport mediums are for registration purposes. We have no rights or access to the internal proceedings of third party businesses hence we cannot be made accountable for any unpleasant or unfavourable concerns related to their service with you. You are hereby advised to review carefully the terms and privacy policies of respective service provider and make your mind only after gaining accurate knowledge of respective rules, regulations and conditions applied.
DISCLOSURE OF SENSITIVE INFORMATION
Besides the internal terms & conditions or privacy policy of Kingfare to follow related to the safety and security of your information, we are bound with the legal authorities, authorized government entities, jurisdiction, law courts or country laws. In case where mentioned authorities make us legally bound to disclose your information, we may share all or any part of your information/ data with concerned entities with or without any prior notice to you. Such proceedings of disclosure may completely take place without your knowledge and for any reasons like conducting Kingfare business, abiding law, security concerns etc. In any case, we shall not be liable to you or any third party for any damages arising from such disclosure.
SENDING NEWSLETTERS OR PROMOTIONAL CODES
Kingfare.com may send you offers or promotional codes at your registered email ID, Whatsapp, mobile sms or at other available sources. We send important or material information which may be extremely helpful for you in addition to the beneficial offers or advertisements. We assume this option necessary for you to remain up to date with money saving ongoing offers. You can any time unsubscribe this service to discontinue with all or anything (by selecting the categories and options in provided interface) by keeping in mind that you may left unaware of various facts that may change your decisions if you continued receiving newsletters. You will be solely responsible for any loss or damage that may occur due to lack of information and Kingfare cannot be held responsible for any of the damage or possible lost benefits by unsubscribing with Kingfare.
FINANCIAL INFORMATION
Payment gateways are separate entities where you pay for our services using debit or credit cards, internet banking or otherwise and we have no direct connection with their proceedings or data collection. Hence your inputs for providing financial data will not store on our servers but with third party servers. However, the information if still stored on our servers is completely safe provided that you have not shared any sensitive information intentionally or unintentionally with any third party through our mediums. The information sharing can be done during the acceptance of discounts, offers or cashbacks which may or may not be fraudulent.
PERMISSIONS REQUEST FOR KINGFARE APP INSTALLATION
Kingfare mobile application (if applicable) requires a list of permissions within your smartphone while you install and use the app at various times. Few but not limited to the requests which our system may ask you to access can be your contacts, identity, internet, location, sms, calendar, device, location, history, OTP, camera etc.
WE USE COOKIES
Cookies are string of information which may include text, images, video or audio that stores in visitor’s PC or mobile for reuse when you visit again to the same particular page to smoothen the website surfing. Cookies speed up the process to run website and improve the user experience to operate the websites. Kingfare uses cookies to identify any misuse by tracking the visitors for positive or negative intentions by their preferences to access our website. Nothing related to your individual and confidential information is collected or used in this process.
We advise our visitors should set their browsers to refuse cookies before using Kingfare websites in case you do not agree to keep cookies placed on their computers. The drawback for this action can result a below average user experience and certain features of Kingfare websites may not function properly without the backend support of cookies. While continuing to navigate our website without manually changing your cookie settings, you hereby acknowledge and agree to Kingfare policy of using of cookies.
CONTACT US
Please contact us for any suggestions, complaints or information gaining via our email contact@kingfare.com. You can also call us at 1-833-511-5464 or visit our registered office at, 1325 Eglinton Ave E Mississauga, ON L4W 4L9 Canada.